Privacy
Website chat
The website chat assistant is automated. It provides general information about the clinic, not medical advice, diagnosis or treatment. We do not ask for your name in chat. Avoid sharing names, identification numbers or detailed medical records. In an emergency, call 1669; do not wait for chat.
Chat data and retention
Chat messages and replies are processed by an automated assistant: they are sent to the assistant’s service provider to generate responses. The website keeps conversations for 90 days, with session identifiers, language, page context, timestamps and response-status information. A daily-changing coded value derived from your IP address helps limit abuse; the chat database does not store your raw IP address. The words you type are stored as written, and clinic staff can read conversations to improve the answers. If you rate a reply or open the WhatsApp link from the chat, that is recorded with the conversation. You can ask us to delete a conversation: tell us the date and time of your chat.
Contact form
The contact form asks for your name and message, with optional email, phone and service details. These are sent to the clinic by email to handle your enquiry and reply. Share only what is needed for your enquiry. The chat’s 90-day retention period does not describe retention of contact-form emails or clinical records.
Other contact services
If you choose WhatsApp, LINE or another external link, that service handles the information you provide under its own privacy terms. Google Maps on the locations page also connects to an external service.
Privacy questions
Contact the clinic below if you have a question about information you shared or want to request access, correction or deletion. Include enough context to identify your enquiry, without sending unnecessary medical details.
Contact the clinic
Put your health in safe hands
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