Hassle-free claims
Insurance & direct billing
Fell ill on holiday? Bring your policy. We work with most international and travel insurers, bill them directly where we can, and prepare the paperwork you need to claim.
Who we work with
Insurers & assistance partners
We handle claims for most international and travel policies. These are some of the partners we work with directly — if yours isn't shown, ask us: the list is longer than the logos.
Post Office Insurance
CollinsonDon't see your insurer? Message us your policy details and we'll confirm what's possible.
How it works
From arrival to claim, sorted
Bring your policy
Show us your insurance card or policy details — a photo on your phone is fine. We check what your plan covers.
We bill directly where we can
For partners that allow it, we settle with your insurer directly so you pay little or nothing up front.
We prepare your claim
If you need to claim yourself, we give you a complete, insurer-ready pack so reimbursement goes smoothly.
What you'll receive for your claim
Every visit comes with the documents insurers ask for — in English, ready to submit.
- Itemised medical receipt
- Doctor's medical report / certificate
- Diagnosis and treatment summary
- Copies of test and lab results
Direct billing, explained
Direct billing means we invoice your insurer instead of you — so you avoid paying out of pocket and waiting for a refund. It depends on your insurer and your specific plan, so we always confirm before treatment. Where direct billing isn't available, we make self-claim effortless with complete paperwork.
Good to know
Insurance questions
Most international and travel insurers. We work directly with partners including Post Office Insurance, Collinson, AirDoctor and Dr. Walter, and we prepare claim paperwork for many others. If you're unsure, send us your policy details and we'll confirm.
Often, yes — for partners and plans that allow it, we bill your insurer directly so you pay little or nothing up front. We always confirm what's possible before we treat you.
No problem. You pay at the clinic and we give you a complete, insurer-ready claim pack — itemised receipt, medical report, diagnosis summary and test results in English — so you can claim back quickly.
An itemised receipt, a doctor's medical report or certificate, a diagnosis and treatment summary, and copies of any lab or test results — all in English.
Yes. We're a partner clinic for AirDoctor and Dr. Walter, so you can be seen through your travel-assistance app and have the visit handled under your policy.
Many travel policies cover a doctor's call-out — bring your policy and we'll check. Either way you'll get the paperwork you need to claim the visit.
Put your health in safe hands
Book a doctor to your home or hotel, or visit one of our three Koh Samui branches. English-speaking doctors, seven days a week.
Book a home visit